At ProTel Technologies, we’re excited to introduce new updates that make our Microsoft Teams phone system more powerful than ever. Our latest product updates bring new ways to boost productivity, improve customer experiences, and simplify compliance.
Here’s a look at what’s new.
Email Archiving for Microsoft 365
Keeping your communications secure and compliant is easier than ever with ProTel’s email archiving for Microsoft 365.
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Preserve and search email, Teams, Elevate, and Contact Center communications.
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Use AI-powered search to quickly find the information you need.
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Stay prepared for audits and legal holds with secure, discoverable records all in one place.
This is the perfect solution for businesses that need reliable Microsoft 365 archiving without the hassle.
AI-Powered Tools for Contact Centers
Your customer service team can now deliver faster, smarter support with our new AI contact center tools:
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AI Supervisor Assist: Monitor live calls in real time with sentiment analysis, topic tracking, and instant summaries.
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AI Agent Assist: Automatically generate smart responses and suggestions during live calls to save time and improve accuracy.
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AI Intent Routing: Customers can simply say what they need, no more phone menus. Our AI connects them to the right team instantly.
These tools make it easier to provide exceptional customer experiences while reducing call handling time.
ProTel Microsoft Teams Phone System: The Complete Experience
If your business relies on Microsoft Teams, ProTel makes it even better.
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Bring ProTel voice, SMS, contact center, and archiving directly into Microsoft Teams with a seamless, embedded experience.
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No extra Teams Phone license required.
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Make and receive ProTel calls directly from the Teams mobile app so you can stay connected wherever business happens.
This turns Microsoft Teams into a complete business phone system. Learn more about Microsoft Teams.
CRM Integrations That Save Time
Manually logging calls is a thing of the past. ProTel now integrates with two major CRMs to keep your sales pipeline moving:
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CDK Global for Dealerships: Automatically log calls into CDK without manual data entry.
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HubSpot CRM: Sync call activity directly into your pipeline to improve follow-ups and close deals faster.
These integrations streamline your workflow and give your team more time to focus on customers.
Enhanced Security with Granular Permissions
Our updated Voice Control Panel now offers role-based access controls. This allows administrators to assign permissions by role, simplifying the user experience while improving overall security.
Power Your Business with ProTel Technologies
From Microsoft 365 archiving to AI-powered contact center solutions and CRM integrations, ProTel Technologies is here to give your business smarter, more secure ways to connect and grow.