Our technical team operates during standard business hours for installations and systemic

configurations. However, for our commercial clients, we offer

24/7/365 priority support if needed to ensure minimum operational downtime and continuous

business data protection. We service the entire Central Okanagan region, directly serving

businesses in Penticton, Oliver, Osoyoos, Kelowna, and Vernon

A hosted PBX replaces traditional on-site office telephone hardware with a secure, cloud-based

platform. By utilizing cloud based phone systems for business, your entire communication

environment—including HD voice, auto attendants, and visual voicemail—runs seamlessly over

an internet connection, completely removing expensive up-front server architecture costs.

Migrating to a cloud based telephone system like our Elevate platform transitions your IT

layout from a rigid Capital Expenditure (CapEx) to a flexible Operational Expenditure (OpEx)

model. It delivers an industry-leading 99.999% network uptime guarantee, absolute ease of

mobile synchronization, and enterprise-grade data security compliance.

Yes. As a premier regional voip provider, ProTel handles the complete, hassle-free porting and

migration process of your existing corporate landlines, toll-free lines, and direct extensions with

zero disruption to your daily operations.

Absolutely. We specialize in the complete support, provisioning, and ongoing maintenance of

premise-based NEC phone systems, specifically supporting enterprise-grade legacy hardware

models like the NEC SL2100 and SV9100.

Yes, our unified communication suite features native integrations that instantly embed telephone

routing capabilities into Microsoft Teams environments, allowing your staff to manage internal

messaging, client phone tracking, and scheduling from a singular workspace console.

Yes, we deploy dedicated hospitality infrastructure solutions, including the Phonesuite

Connectware Hospitality Console and CONNECT mobile systems, which tie room status,

wake-up routing, and hotel front-desk operations into a unified network ecosystem.

An access control system completely modernizes physical facility security by replacing

traditional keys with smart, electronic credentials. It allows management to restrict entry

permissions to specific doors, build custom scheduling parameters, and track live occupancy

behavior across your entire facility infrastructure.

Our products offer complete credential flexibility, allowing staff and residents to access facilities

using RFID proximity cards, secure key fobs, smartphones, or biometric scanners.

Yes. ProTel manages resident directory updates, credential activations, and fob deactivations

remotely within a rapid turn-around window.

We design and install secure access control and intercom solutions using trusted technologies from Mircom and Ubiquiti, helping businesses manage entry, enhance security, and simplify property access.

Our commercial installations can incorporate dedicated system standby batteries. During an

outage, the backup battery instantly takes over to keep controllers, badge readers, and

magnetic locking hardware fully operational while preserving your pre-set scheduling security.

Professional commercial Video systems go beyond simply installing cameras. They are designed to provide reliable coverage, secure video storage, remote access, and long-term performance.

Commercial installations typically include strategic camera placement, centralized recording, network integration, remote monitoring capabilities, and scalable infrastructure that can grow with your business. Professional systems are also built to operate continuously and withstand the demands of commercial environments.

Yes. Modern commercial video surveillance systems from Avigilon and Ubiquiti UniFi Protect allow you to securely monitor your cameras from virtually anywhere using a computer, smartphone, or tablet.

Remote access lets you view live video, review recorded footage, receive alerts, and manage your surveillance system without being on-site. Whether you’re overseeing a single location or multiple properties, remote monitoring provides greater visibility and peace of mind while helping you stay connected to your business at all times.

Yes. Our Avigilon and Ubiquiti UniFi Protect surveillance systems can send instant alerts to your phone, tablet, or computer when activity is detected, helping you stay informed and respond quickly.

Structured cabling is the foundational physical layer of high-quality data, copper, and fiber

wiring built to support all your future organizational networks. Executing it properly during a new

build prevents signal latency, eliminates bandwidth bottlenecks, and allows your hardware

footprint to scale cleanly.

Every structured data and low-voltage wiring installation executed by ProTel strictly complies

with BC Electrical Code parameters and TIA technical standards, utilizing high-speed CAT6

or specialized fiber optic layouts to ensure maximum network integrity.